Refund policy

Returns

We generally do not accept returns due to the consumable and safety-sensitive nature of dietary supplements.
Exceptions will only be made for:

Shipping damage (must be reported with photos within 48 hours)
Obvious unopened manufacturing defect
Wrong item shipped

Mailing Returns

Do not send any product back without approval. Accepted returns will be sent to:
42807 Ford Rd, Unit 111, Canton, MI 48188

Refund Review

We will review any approved return within 3–5 business days of receiving it.
Why this timeline? Because our team coordinates with our product owners and packaging fulfillment partners rather than handling manufacturing internally. This process ensures returns are fully investigated for safety, regulatory, and quality concerns before any decisions are finalized.

Approved refunds go to your original payment method after review.

We do not accept returns outside the US or offer satisfaction-based refunds. EU cooling-off laws do not apply.

Manufacturer and Ownership

Symora Biome is made for Nexus Complete Solutions LLC, 42807 Ford Rd, Unit 111, Canton, MI 48188.

Last updated: October 2025